Retuns & Refunds Policy

At Bioscent Fragrance, we are committed to ensuring your satisfaction with our products. However, if you are not completely happy with your purchase, our customer service team is here to assist you efficiently and professionally.


Change of Mind

If you change your mind, you can cancel your order within 14 days from the delivery date by contacting us via phone or email to request a refund or credit.

Steps to Follow:
     1- Notify us of your decision to return the item within 14 days of receiving it.
     2- Ensure the item is returned to us within 7 days of your notification.
     3- Return the product in its original, unopened, and resalable condition.

Please note:
     – The cost of return shipping is your responsibility.
     – If the product is not returned in a resalable condition or within the required timeframe, we may not be able to process your refund.


Damaged Items

In the rare event that your item arrives damaged due to courier mishandling, we will gladly send you a replacement.

What to Do:
Contact us immediately with your order number via phone or email.
Provide photos of the damaged item and its packaging for verification.
Our team will handle your claim quickly and ensure you receive a replacement.


Order Changes

If you wish to make changes to your order, contact us as soon as possible.

Before Dispatch: We will try to accommodate your request if the order has not yet been shipped.
After Dispatch: If the order has already been sent, unwanted items must be returned to us within 7 days of notifying us.
Please note: The cost of returning items will not be covered by us.


Contact Us

Our friendly customer service team is available to assist you:

Days: Wednesday – Saturday
Hours: 01:00 PM – 6:00 PM
Return Address: 22 Lee Street – Leicester LE1 3AU England

BioScent Fragrance
7 Wilmore Crescent
Leicester, LE3 1SW – England
Email: support@bioscent.eu
WhatsApp: +44 116 4030 050


Terms & Conditions

For full details on our Returns and Refunds Policy, please refer to our Terms and Conditions.